How Web Design Impacts Your Customersí Online Experience

How Web Design Impacts Your Customersí Online Experience

When clicking on a webpage, you obviously create a first impression of it. Now this impression is also said to be the last impression; after all, who wants to continue browsing a website that isnít attractive to the eye?

Web design is one of the most important aspects of a customerís experience when viewing a businessís webstore. Whether looking for a product or a service, customers tend to wish for ease-of-use and accessibility across devices first and foremost, but there are multiple other aspects to consider when designing your website. In fact, just looking to the design of a webpage can automatically improve its function and, in turn, bring more visitors to your page. More visitors potentially means more customers! Here are the main ways you can improve your website to guarantee that it highlights all of the best bits you have to offer:


When clicking on a webpage, you obviously create a first impression of it. Now this impression is also said to be the last impression; after all, who wants to continue browsing a website that isnít attractive to the eye? Design doesnít need to be complex, but it does need to be both current and up-to-date so that visitors actually enjoy browsing. Here are four simple ways to improve the appearance of your site:

  • Responsive Design: Ensure your website looks great across any device, whether it be on a small smartphone screen or a larger desktop computer screen.
  • Bold Fonts: Ensure you have easy-to-read fonts on your site. It may seem boring, but they can help to give the reader the most value from your words without having to strain their eyes.
  • Eye-Catching Images: Create visuals to summarise the text for those visitors who wish to absorb all information quickly and easily. Sometimes itís good to have a large full-width graphic at the top of the page!
  • Multimedia: Make good use of videos, images and interactives to break up the block text. Used correctly, multimedia can really make sure that visitors are converted to customers!


Similar to appearance, your web design can actually show how professional your business is. Your visitors need to feel happy that they are dealing with a reputable business before they convert. Make sure that your audience knows exactly how trustworthy your company is by adding a few simple elements:

  • Culture Page: Add a page which talks about your companyís approach to daily operations along with any values or traditions that you have.
  • Photos of Staff: Show visitors who the real people are behind the site, who they might be contacting, or even show them images of staff at work. Ensure that visitors know that you are a thriving business!
  • Customer Results: Showcase the great feedback given to you by previous customers in order to convert those potentials!


The importance of clarity is simple; your users should be able to find exactly what they are looking for as quickly as possible. This is usually improved within your navigation tools, and can be very simple to adjust. The two most significant ways of improving clarity on your website are:

  • Breadcrumb: Based upon the idea of the way Hansel and Gretel used breadcrumbs to find their way back home, this aspect of web design means that when your visitor clicks on a new link, you must ensure that thereís a link back to the previous page so that they can go back whenever they want to.
  • Drop-down Menu: Easy to implement but super helpful, a drop-down menu can bring all your content into categories, making it easier to find!

  •

    Load Times

    In order to rank high in Google, your page must have a quick load time. Aside from this, visitors will thank you! In an age where mobile devices are prevalent, web browsers want pages that load quickly and only take up a small amount of data. Here are two quick and easy ways of improving your webpageís load times:

    • Optimise Image Size: Make your image size smaller! You donít have to risk the quality of your images though; using .jpeg files means that your images are smaller but still high-resolution.
    • Remove Auto-Play: If a visitor comes to your page and is bombarded by videos or audio that automatically plays when they load it up, they may just turn around and leave your page as quickly as they came! Auto-play can be irritating and can use up data quickly on mobile phones, so itís best to leave that off.


    Finally, the main aim of your web design is that of conversion rate improvement. Thriving online, whether youíre selling products or services, means converting visitors to customers! Below are three things to keep in mind when designing your webpages:

    • Colour Scheme: Use your colour scheme to highlight calls to action so that visitors can see them clearly. If they can see them, they can use them!
    • KISS: This means ĎKeep It Simple, Stupidí. Donít use busy backgrounds or cluttered designs. Use simplistic, modern, and attractive designs to allow your visitors to see clearly.
    • Faces: Human faces can help visitors to relate to your business, rather than feeling as though everything is computer-generated. You can use stock photography if you want to, but if you use images of your own staff, itíll make visitors more comfortable in contacting you.

    So, as you can see, there are numerous simple ways to ensure that your web design caters to customers and gives them reassurance that you are a reliable company. All of these aspects contribute to the amount of traffic visiting your page, which in turn helps to boost it to the top of search results in those all-important search engines! More visitors ultimately means more conversions and more sales, so itís worthwhile implementing some, if not all, of these tips to help reap the rewards right away. Good luck!

    Source : B2C